AirPods Pro are popular wireless earbuds, but they can break or get lost. Apple offers several ways to replace them. You can get a new AirPod Pro or charging case through Apple’s Express Replacement Service.
This service sends you a replacement before you return the faulty item. It’s quick and easy. You don’t have to wait without your AirPods Pro. The process is simple. Apple ships you a new part. You send back the old one.
AppleCare+ customers may get free replacements. Others pay a fee. Costs vary based on what you need replaced. Here’s a quick breakdown of replacement options:
| Item | With AppleCare+ | Without AppleCare+ |
|---|---|---|
| Single AirPod Pro | Free | $89 |
| Charging Case | Free | $89 |
| Both AirPods Pro | Free | $178 |
Apple AirPods Pro Replacement Procedure
If your AirPods Pro are lost, damaged, or malfunctioning, Apple offers replacement options to get you back to using them quickly. Here’s how to proceed with replacing your AirPods Pro or their charging case.
1. Identify the Issue
- Lost AirPod or Charging Case: Apple allows you to purchase a replacement for a lost AirPod or case.
- Damaged or Faulty AirPods: If your AirPods Pro are defective or damaged, they may be eligible for repair or replacement under warranty or AppleCare+.
2. Check Your Warranty or AppleCare+ Coverage
- Standard Apple warranty covers manufacturing defects for one year.
- AppleCare+ extends coverage and may reduce replacement costs.
- Lost or stolen AirPods are not covered under warranty but can be replaced for a fee.
3. Visit Apple’s AirPods Replacement Page
- Go to Apple’s official AirPods Repair & Service page:
https://support.apple.com/airpods/repair - Select the option that matches your issue (Lost AirPods, damaged AirPods, or charging case).
4. Get an Estimate
- Use the “Get an Estimate” tool to see the cost of replacing a lost or damaged AirPod or charging case.
- Prices vary by model and region but typically range from $69 to $99 per AirPod, and around $89 to $99 for the charging case (prices may vary).
5. Order a Replacement
- You can order a replacement AirPod or charging case directly from Apple via the website.
- Alternatively, visit an Apple Store or authorized service provider for assistance.
- You will need your AirPods serial number or the serial number of your device paired with the AirPods.
6. Prepare for Replacement
- If sending your AirPods for repair, back up any important data (though AirPods don’t store data).
- Remove your AirPods from your Apple ID if you plan to replace or repair them.
- Keep your proof of purchase handy if needed.
7. Receive and Set Up Replacement
- Once you receive the replacement AirPod or case, pair it with your existing AirPods by placing both AirPods in the charging case and following on-screen prompts on your iPhone or iPad.
- For detailed setup steps, see: Set up your replacement AirPods
Additional Tips
- If you have AppleCare+, check for reduced replacement fees.
- Lost AirPods replacements are only for one AirPod or one charging case at a time.
- Consider purchasing AppleCare+ for future coverage.
Summary Table
| Step | Action |
|---|---|
| Identify issue | Lost, damaged, or faulty AirPods |
| Check warranty | Standard or AppleCare+ coverage |
| Visit Apple support | AirPods Repair & Service |
| Get estimate | Check replacement costs |
| Order replacement | Online or in-store |
| Prepare device | Remove AirPods from Apple ID if needed |
| Set up replacement | Pair new AirPod or case with device |
Understanding AirPods Pro Replacements
AirPods Pro replacements involve specific warranty terms, damage coverage, and eligibility criteria. These factors determine how and when you can get your AirPods Pro fixed or replaced.
Warranty and AppleCare+ Coverage
AirPods Pro come with a standard one-year limited warranty. This covers manufacturing defects but not accidents or normal wear.
AppleCare+ extends protection to two years. It adds coverage for two incidents of accidental damage every 12 months. Each incident has a service fee of $29.
AppleCare+ also covers battery issues. If your AirPods Pro battery holds less than 80% of its original capacity, you can get a free replacement.
Here’s a quick comparison:
| Coverage | Standard Warranty | AppleCare+ |
|---|---|---|
| Duration | 1 year | 2 years |
| Manufacturing defects | Yes | Yes |
| Accidental damage | No | Yes (2 incidents per year) |
| Battery replacement | No | Yes (if below 80% capacity) |
Accidental Damage and Replacement Parts
Without AppleCare+, accidental damage repairs can be costly. Apple charges $89 per AirPod Pro earbud and $99 for the charging case.
Replacement parts are not sold separately. If you lose an AirPod or the case, you’ll need to buy a replacement from Apple.
Water damage is considered accidental. It’s covered under AppleCare+ but not the standard warranty.
Eligibility for Replacement
You can check your AirPods Pro eligibility for free replacement through Apple’s support website. Enter your serial number to see your coverage status.
Some AirPods Pro made before October 2020 have a known issue with crackling sounds. These are eligible for free replacement even if out of warranty.
To get a replacement, you can:
- Visit an Apple Store
- Use an Apple Authorized Service Provider
- Request mail-in service
Apple offers an Express Replacement Service. They send you new AirPods Pro first, then you return your old ones. This service is free with AppleCare+ but may have a fee otherwise.
Steps to Obtain a Replacement
Replacing your AirPods Pro can be a straightforward process. Apple offers several options to help you get your device fixed or replaced quickly.
Contacting Apple Support
Start by contacting Apple Support online or by phone. You’ll need your AirPods Pro’s serial number, which you can find on the charging case or in your device settings.
Apple Support will assess your issue and determine if you’re eligible for a free replacement under warranty or the AirPods Pro service program. If not, they’ll provide a cost estimate for out-of-warranty service.
Be prepared to answer questions about the problem you’re experiencing. This helps Apple determine the best solution for your situation.
Locating an Authorized Service Provider
If you prefer in-person service, you can visit an Apple Store or Authorized Service Provider. These locations offer expert assistance and can often provide same-day replacements.
To find a nearby provider:
- Go to Apple’s website
- Use the store locator tool
- Select “AirPods” as the product for service
Bring your AirPods Pro and proof of purchase to your appointment. The technician will diagnose the issue and process your replacement if necessary.
Utilizing the Express Replacement Service
For the fastest solution, consider Apple’s Express Replacement Service. This option ships a replacement directly to you before you return your faulty AirPods Pro.
Here’s how it works:
- Contact Apple Support to request Express Replacement
- Apple puts a hold on your credit card for the replacement cost
- You receive a new set of AirPods Pro
- Return your original AirPods Pro within 10 days
- Apple releases the hold on your card once they receive your return
This service is ideal if you need your AirPods Pro quickly and can’t wait for standard repair times.
| Service Option | Turnaround Time | Cost |
|---|---|---|
| Apple Store | Same day | Varies |
| Authorized Provider | 1-3 days | Varies |
| Express Replacement | 2-3 business days | Temporary hold on card |
Replacement Process Details
Apple offers several options for AirPods Pro replacement. The process varies based on whether your AirPods are defective, lost, or damaged. Fees and coverage depend on warranty status and the specific issue.
Handling Defective AirPods
If your AirPods Pro have manufacturing defects, Apple will likely replace them for free. Contact Apple Support or visit an Apple Store to start the process. They’ll check if your AirPods are still under warranty.
For covered issues, Apple provides new or refurbished replacements. These meet the same quality standards as new products. You may need to send in your faulty AirPods first.
Apple’s Express Replacement Service is a faster option. They send you new AirPods before you return the old ones. This minimizes downtime.
| Service Type | Turnaround Time | Cost |
|---|---|---|
| Standard | 3-5 business days | Free (if covered) |
| Express | 2-3 business days | Temporary hold on credit card |
Dealing with Lost or Damaged AirPods
For lost or damaged AirPods Pro, replacement isn’t free. You can buy individual parts or a complete set.
To replace a single AirPod or the charging case:
- Go to Apple’s support page
- Select your AirPods Pro model
- Choose the part you need to replace
- Follow the checkout process
Prices vary based on the component. A single AirPod Pro costs less than the charging case.
AppleCare+ for Headphones can reduce replacement costs. It covers two incidents of accidental damage per year. Each incident has a small service fee.
Understanding Service Fees and Out-of-Warranty Cases
Out-of-warranty replacements cost more. Fees depend on the model and part needed.
Current out-of-warranty fees for AirPods Pro:
- Single AirPod Pro: $89
- Charging Case: $99
- Wireless Charging Case: $99
These prices may change. Check Apple’s website for the most up-to-date information.
AppleCare+ can save money on replacements. It extends your warranty and covers accidental damage. The service fee for accidental damage is usually lower than out-of-warranty costs.
Remember, Apple doesn’t cover lost AirPods under any warranty. You’ll always pay full price to replace those.
Frequently Asked Questions
AirPods Pro replacements involve various scenarios and costs. Here’s what you need to know about replacing single units, warranty coverage, and the replacement process for different generations.
How can I replace a single AirPod Pro?
You can replace a single AirPod Pro through Apple’s support channels. Contact Apple Support online or visit an Apple Store. They’ll guide you through the replacement process.
What is the cost of replacing an AirPod Pro?
The cost varies based on warranty status. With AppleCare+, replacements are often free. Without coverage, you’ll pay a fee. Check Apple’s website for current pricing.
Is it possible to replace just one AirPod Pro if the other is lost or damaged?
Yes, Apple allows single AirPod Pro replacements. You don’t need to replace the entire set. This option saves money when only one piece is missing or broken.
How does the AirPod replacement program work?
Apple offers an Express Replacement Service for AirPods. They send you a replacement first. You return the original within 10 business days. This minimizes downtime.
Can I get my AirPod Pros replaced at no cost if they are faulty?
If your AirPods Pro have manufacturing defects, you might qualify for free replacement. Apple has a service program for specific issues. Check their website or contact support to see if you’re eligible.
What is the process for replacing a second generation AirPod?
The process is similar to first-generation replacements. Contact Apple Support or visit an Apple Store. They’ll assess your AirPods and guide you through the replacement steps.
| Replacement Type | With AppleCare+ | Without AppleCare+ |
|---|---|---|
| Single AirPod Pro | Often free | Fee applies |
| Charging Case | Often free | Fee applies |
| Battery Service | Free if <80% capacity | Fee applies |
