AirPod cases are popular because they are easy to use and have a smart design that allows you to charge your AirPods while on the move. However, some people encounter an issue where their AirPod case only works when it’s connected to a power supply. This means the case can’t charge the AirPods wirelessly or display the remaining battery unless it’s plugged in. When the case is not connected, a light comes on to indicate that it can’t charge the AirPods, signaling that something is wrong.
If your AirPod case isn’t working, the first thing to do is to determine the cause of the issue. There might be dirt or debris in the charging port preventing a connection, or if the case won’t hold any charge, there could be a problem with the battery. It’s important to identify the underlying problem before attempting any fixes. Simple solutions like cleaning the charging port with a soft brush or resetting the AirPods may be effective. In more serious cases, seeking help from Apple Support or considering a replacement under warranty may be necessary.
Troubleshooting an AirPod Case That Needs to Stay Plugged In
If your AirPod case only works when it’s plugged in, the problem likely lies in the case’s battery or some other internal issue. Here’s how to troubleshoot and potentially fix the problem:
Step 1: Clean the Case and AirPods
Dust and dirt can build up in the charging ports of your AirPod case and on the AirPods themselves. This can prevent a good connection.
- Use a soft, dry cloth to clean the charging ports at the bottom of your case.
- Gently clean the contact points on the AirPods. Be careful not to get any moisture inside the AirPods.
Step 2: Reset Your AirPods
Resetting your AirPods might fix minor software glitches that could be causing the issue. Here’s how:
- Put your AirPods inside the case and close the lid.
- Wait 30 seconds, then open the lid.
- On your iPhone or iPad, go to Settings > Bluetooth.
- Tap the “i” icon next to your AirPods.
- Select “Forget This Device” and confirm.
- Press and hold the button on the back of the case for about 15 seconds until the status light flashes amber, then white.
- Reconnect your AirPods to your device.
Step 3: Check for Updates
Make sure both your AirPods and your iPhone or iPad are updated to the latest software, as a firmware update might have a fix.
Step 4: Battery Issues
If the steps above didn’t fix the issue, your AirPods case battery might be worn out. Here are some signs of a faulty battery:
- Case drains quickly even when not in use.
- Case doesn’t charge the AirPods to 100%.
Unfortunately, replacing the battery in an AirPods case is not a simple DIY fix. You can try the following:
- Contact Apple Support: They may recommend a repair or replacement for your case.
- Third-party repair shop: Some shops specialize in AirPod repairs and offer battery replacements at a potentially lower cost.
Additional Tips
| Tip | Description |
|---|---|
| Use a high-quality Apple charging cable | Cheap cables can cause power issues. |
| Try a different charging source | Switch between a wall outlet and a computer USB port to see if it helps. |
If all else fails, it might be time for a new charging case for your AirPods.
Key Takeaways
- An AirPod case that only works when plugged in suggests a charging issue.
- Identifying the problem is key, such as cleaning the charging port or resetting the AirPods.
- If troubleshooting does not resolve the issue, contact Apple Support or check if the case is under warranty.
Diagnosing the Issue
When an AirPods case only functions while connected to power, identifying the cause is crucial. Addressing specific components will help resolve the problem.
Indicator Light Status
The status light on the charging case reveals vital information about the case’s condition. If the light only shows while the case is connected to a charger, this typically indicates it’s not holding a charge. A steady amber light means the AirPods are charging, and a green light suggests a full charge. No light might signal a power issue or a faulty case.
Checking the Charging Sources
To start troubleshooting, examine your power sources:
- Electrical outlet: Plug another device into the outlet to test if it’s providing power.
- Computer: If using a computer’s USB port, make sure the computer is on and not in sleep mode.
- Lightning cable: Use the same cable to charge another device, checking for continuity.
- Wireless charging pad: Place another compatible device on the pad to ensure it’s operating properly.
Make sure the sources supply power consistently.
Evaluating the AirPods Case Condition
Look at the condition of the AirPods case carefully:
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Dirty or obstructed Lightning port: Check for any debris. A toothpick can gently clear out the gunk. Be cautious not to damage internal components.
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Visual damage: Signs such as dents or cracks on the case might indicate internal damage affecting its functionality.
Remember, safety is key when working with electronics, so proceed with care.
Troubleshooting Steps
When your AirPods case only functions while plugged in, it’s a signal that something isn’t quite right. This section aims to guide you through steps to identify and solve the issue.
Basic Troubleshooting
Step 1: Inspect and Clean
Your AirPods and the case might simply need a good clean. Use a soft, dry, lint-free cloth to wipe down the outside of the case and AirPods. Pay particular attention to the charging contacts—a clean contact is crucial for a good connection and charging.
Step 2: Check Your Settings
On your iPhone, go to Settings > Bluetooth. If you see your AirPods listed, tap the “More Info” button (i) and select “Forget This Device” to reset the connection. Pair them again to see if the issue persists.
Step 3: Reset Your AirPods
To reset, place your AirPods back in the case and close the lid. Wait 30 seconds, then open the lid. Press and hold the setup button on the back of the case until the status light flashes amber, then white.
Advanced Solutions
Step 4: Update Firmware
Sometimes, updating firmware can resolve persistent issues. Connect your AirPods to your iPhone, go to Settings > General > About > AirPods, and check if there’s an update available.
Step 5: Contact Apple Support
If the problem is not solved, it’s time to seek help from the experts. Contact Apple Support for guidance or to arrange a repair, especially if your AirPods are under warranty.
By following these targeted steps, you can address common issues related to your AirPods case not charging properly. If these steps do not result in a fix, professional support is the next recommended course of action.
Frequently Asked Questions
When dealing with an AirPod charging case that only works when connected to a power source, it’s helpful to understand the common issues and troubleshooting steps.
Why does my AirPod charging case only function when connected to a power source?
The charging case should typically hold a charge, allowing for portability. If it doesn’t, the battery may be failing or the internal components could be damaged. This would force the case to rely on direct power to operate.
What could cause my AirPod case to stop working unless it is on the charger?
Battery degradation over time is a common cause. Also, if the case has been exposed to moisture or physical damage, it might affect the battery connection, requiring it to be on the charger to function properly.
How can I troubleshoot an AirPod Pro case that won’t operate unless plugged in?
Start by ensuring the charging port and cable are working correctly. If these are fine, try a reset by holding the setup button on the case for about 15 seconds until the status light flashes white. Then reconnect your AirPods to your device.
Is there a common issue that prevents AirPod cases from charging unless they are wired?
Yes, a frequent issue is a degraded battery. AirPod cases also have firmware that can sometimes malfunction, necessitating a reset or an update to address the charging issue.
Can a malfunctioning AirPod case be repaired if it only activates while connected to an outlet?
In some cases, an Apple Store or an authorized service provider can repair the charging case. If the case is under warranty, it might be replaced instead of repaired.
What steps should I take if my AirPods only work while the case is plugged into a power source?
Ensure that the charging components are free of debris and damage. If the issue persists after cleaning, try resetting the case. If this doesn’t resolve the problem, consult with Apple Support or visit an Apple Store for further assistance.
