When customers buy an Apple device, they are usually advised to consider AppleCare services for extra protection. AppleCare and AppleCare+ provide extended warranty and technical support for Apple products. The standard plan is called AppleCare, which gives an extended warranty. On the other hand, AppleCare+ includes extra services like accidental damage coverage and priority technical support.
Obtaining AppleCare services is simple and can be done within a specific time frame after buying an Apple device. Customers with AppleCare can benefit from the global repair coverage it offers. The availability of options and parts as well as response times may vary by country when needing service, but all repairs are carried out using genuine Apple parts. For iPhone users, AppleCare+ provides a comprehensive one-stop service. In the event of theft or loss, Apple can ship replacements to customers, sometimes even globally.
Understanding AppleCare Protection
Apple devices are known for their quality and reliability. But even the best devices sometimes need repairs or support. AppleCare and AppleCare+ are programs that provide extended warranty coverage and extra technical support. Here is some information to help you decide if AppleCare is a good choice for you:
What Does AppleCare Cover?
Apple devices come with a standard one-year warranty and 90 days of phone support. AppleCare extends this coverage and can add accidental damage protection. Here’s what you need to know:
- AppleCare: Provides extended warranty coverage for hardware repairs.
- AppleCare+: Includes everything from AppleCare, plus coverage for accidental damage incidents (like cracked screens or liquid spills)
Does AppleCare cover water damage?
Yes, AppleCare+ covers water damage for iPhones and Apple Watches. However, it’s important to note that this coverage is subject to a service fee, and the extent of the damage may affect the repair options.
Does AppleCare cover lost AirPods?
No, AppleCare+ does not cover lost or stolen AirPods.
Does AppleCare cover a cracked screen?
Yes, AppleCare+ covers cracked screens for iPhones, iPads, Apple Watches, and MacBooks. This coverage is subject to a service fee.
Does AppleCare cover a lost phone?
No, AppleCare+ does not cover lost or stolen iPhones.
Does AppleCare cover a cracked back?
Yes, AppleCare+ for iPhones covers a cracked back. This is considered accidental damage and is subject to a service fee.
Does AppleCare cover scratches?
Generally, no. AppleCare+ does not cover cosmetic damage like scratches unless they affect the functionality of the device.
Does AppleCare cover a lost watch?
No, AppleCare+ does not cover lost or stolen Apple Watches.
Does AppleCare cover a lost MacBook?
No, AppleCare+ does not cover lost or stolen MacBooks.
Does AppleCare cover battery replacement for iPhones?
Yes, AppleCare+ for iPhones covers battery replacement if the battery holds less than 80% of its original capacity.
Does AppleCare cover accidental damage?
Yes, AppleCare+ covers accidental damage for iPhones, iPads, Apple Watches, and MacBooks. This includes damage from drops, spills, and other accidents. Each incident is subject to a service fee.
Does AppleCare cover all devices?
No, AppleCare+ is available for iPhones, iPads, Apple Watches, MacBooks, Apple Displays, HomePods, AirPods, and Beats headphones. However, the coverage varies depending on the device.
Does AppleCare cover stolen AirPods?
No, AppleCare+ does not cover lost or stolen AirPods.
Does AppleCare cover a lost iPad?
No, AppleCare+ does not cover lost or stolen iPads.
Does AppleCare cover lost Beats?
No, AppleCare+ does not cover lost or stolen Beats headphones.
Does AppleCare cover water damage to AirPods?
Yes, AppleCare+ for Headphones covers water damage to AirPods. This coverage is subject to a service fee.
How Much Does AppleCare Cost?
AppleCare pricing varies depending on your device. Here’s a sample table for common Apple products:
| Device | AppleCare | AppleCare+ |
|---|---|---|
| iPhone | $149-$199 | $179-$269 |
| iPad | $69-$79 | $69-$129 |
| Mac | $99-$399 | $169-$449 |
| Apple Watch | $49-$79 | $69-$89 |
Important Note: AppleCare+ with Theft and Loss is also available for iPhones at additional cost.
Is AppleCare Worth the Price?
Whether AppleCare is worth the cost depends on a few factors:
- Your device: The cost of AppleCare is a fraction of the cost of replacing your device if you need a major repair.
- How you use your device: If you are prone to accidents or use your device in rough environments, AppleCare+ can be a safety net.
- Your risk tolerance: If you always worry about damaging your device, peace of mind can be just as valuable as repair savings.
How Do I Get AppleCare?
You can purchase AppleCare when you buy a new device. You can also add it later, typically within 60 days of purchase. You can purchase AppleCare from Apple directly (online or in stores) or from an authorized reseller.
What’s The Difference Between AppleCare and AppleCare+
Here’s a breakdown of the key differences between AppleCare and AppleCare+:
AppleCare
- Type of Coverage: Extended warranty
- What’s Included:
- Extends the standard manufacturer’s warranty (typically 1 year)
- Covers hardware repairs due to manufacturing defects
- Includes technical support over phone and chat
- Cost: Varies depending on the device
AppleCare+
- Type of Coverage: Extended warranty plus accidental damage protection
- What’s Included:
- Everything included in AppleCare
- Covers accidental damage incidents (e.g., drops, cracked screens, spills) with a deductible
- Usually offers two accidental damage incidents per year
- Cost: More expensive than standard AppleCare
In Summary
- AppleCare is best for extending your warranty against manufacturing defects.
- AppleCare+ is a good choice if you’re prone to accidents and want peace of mind for unexpected damage.
Key Takeaways
- AppleCare services provide extended warranty and technical support for Apple devices.
- AppleCare+ includes special features like accidental coverage and priority support.
- Repairs under AppleCare are performed with genuine parts and can be managed globally.
Understanding AppleCare Services
AppleCare services provide a range of support and protection plans for Apple products, from hardware repairs to technical support.
Types of AppleCare Protection
AppleCare offers different protection plans: AppleCare Protection Plan, AppleCare+, and AppleCare+ with Theft and Loss. AppleCare+ is a fixed-term plan that includes accidental damage protection. The AppleCare Protection Plan extends the warranty on Apple hardware and provides a fixed term of technical support.
Coverage and Eligibility Details
To be eligible for AppleCare, users must purchase a plan before their product’s standard warranty expires. Proof of coverage may be required, which can include a receipt or the product’s serial number. Coverage details for each plan vary, but they can include hardware repair coverage, battery service coverage, and accidental damage protection.
Support and Technical Assistance
Every AppleCare plan includes access to Apple-certified service and support coverage. This includes helpful assistance with Apple-branded apps such as FaceTime, Keynote, Numbers, and Pages. Apple experts provide support for both hardware and software issues.
Service Options and Fees
Services under AppleCare may include mail-in repair, carry-in repair, and onsite service for certain products. An express replacement service is also available. There are fees for incidents of accidental damage, not covered by the standard warranty.
Managing Your AppleCare Plan
Users can manage their AppleCare plans through mysupport.apple.com. Here, they can check coverage, renew, and even cancel their plans. Plans may be transferred if a device is sold or given away. Proof of purchase is required to buy AppleCare+, and service fees may apply based on the selected service option.
Frequently Asked Questions About AppleCare
Can I buy AppleCare after I purchase my device?
Yes, you usually have 60 days from the date you purchased your device to add AppleCare or AppleCare+.
Does AppleCare cover battery replacements?
AppleCare covers battery replacements if the battery has a manufacturing defect. AppleCare+ also covers batteries that retain less than 80% of their original capacity.
How do I file a claim under AppleCare+?
You can start a claim online (https://support.apple.com/), over the phone (1-800-MY-APPLE), or by visiting an Apple Store or Apple Authorized Service Provider.
Are there deductibles for AppleCare+ repairs?
Yes, AppleCare+ includes deductibles for repairs, especially for screen damage or other accidental damage. The deductible amount varies by device.
Does AppleCare cover international repairs?
Yes, both AppleCare and AppleCare+ offer coverage when traveling internationally.
Can I cancel AppleCare+?
Yes, you can cancel your AppleCare+ plan at any time. If you cancel within 30 days of purchase, you may receive a full refund. Cancellations after 30 days result in prorated refunds.
Does AppleCare transfer if I sell my device?
Yes, unused portions of your AppleCare or AppleCare+ plan will automatically transfer to the new owner.
How long does AppleCare+ coverage last?
You can purchase AppleCare+ in monthly installments or as a one-time payment for multi-year coverage.
Can I get repairs done at non-Apple locations and still use AppleCare?
It’s best to get repairs done at Apple Stores or Apple Authorized Service Providers to ensure genuine Apple parts are used and your warranty remains intact.
Is AppleCare the same as insurance?
No. AppleCare is an extended warranty with some accidental damage protection. Insurance often covers situations like full device loss or theft, which AppleCare+ does not (unless you purchase the specific Theft and Loss option for iPhones).
Does AppleCare cover software issues?
Yes, AppleCare includes technical support over the phone or chat for Apple operating systems and Apple-branded applications.
Can I renew my AppleCare coverage?
Standard AppleCare plans cannot be renewed, but you can continue extending AppleCare+ coverage on a monthly basis after the initial period ends.
How do I check if my device is covered by AppleCare?
You can check your coverage status online at https://checkcoverage.apple.com/.
How many incidents are covered under AppleCare+?
AppleCare+ typically covers up to two incidents of accidental damage per 12-month period.
Does AppleCare cover water damage?
Accidental liquid damage is covered under AppleCare+. Standard AppleCare does not cover liquid damage.
Does AppleCare cover cosmetic damage?
No, AppleCare and AppleCare+ do not cover cosmetic damage like scratches or dents that don’t affect functionality.
Do I need AppleCare if I have homeowners or renters insurance?
It depends on your insurance policy. Some insurance plans cover device damage. Check your policy for details.
Are there any alternatives to AppleCare?
Yes, some retailers and credit card companies offer extended warranty and protection plans that may provide similar coverage to AppleCare.
