Simple Care+ FAQs
Frequently Asked Questions Simple Care+ Protection Plans
Customers should keep their sales invoice or receipt for the purchased product. These are integral parts of the Simple Care agreement and you may be required to produce them in order to obtain service.
If a device is damaged beyond repair, Simple Care and Safeware will determine whether to replace the device with one of like kind and quality or to reimburse the customer for the replacement cost of the device up to the original purchase price, less tax.
How will you replace my product if the manufacturer no longer makes it?
Batteries are covered (if ADH coverage was purchased) if the accidental damage failure causes the battery to fail. The plan does NOT cover a battery that has been depleted due to normal consumption.
Yes, if the adapter is physically damaged (if ADH coverage was purchased) or fails from normal use.
No. Simple Care is not responsible for data backup or recovery. However, a Simple Care plan combined with a backup hard drive provides an easy way to have peace of mind that your data is always safe.
No, software and virus related problems are not covered by the plan. In addition, Simple Care does not cover system software reinstallation.
Yes, this Plan may be transferred to any person in the United States. To transfer a plan, send a copy of the Service Agreement, along with the name, address, and phone number of the new owner, and the date of transfer to Safeware.
Simple Care+ for MacBooks, iPads, and Apple Watches provides 12 months of theft coverage. Simple Care+ for other device types and the standard Simple Care Protection Plans does not provide coverage against theft or lost property.
The term of the theft coverage, provided by Safeware, is 12-month term. The effective date of the policy will coincide with the date of device purchase.
The effective date of the policy will coincide with the date of device purchase.
The limit of liability for each occurrence of theft coverage provided by Safeware is equal to the price of the covered device at the time of purchase, less tax and shipping.
You are encouraged to keep your receipts as they may be required in the event of theft, robbery, or burglary.