Does Apple Store Do Repairs? Understanding In-Store Service Options

Owen Woods

people standing and sitting inside room

Yes! Apple Stores do repairs and they’re fully equipped to handle a wide range of problems that may arise with any Apple products. These retail locations have trained professionals, called “Geniuses,” who can assist with hardware repairs. Customers can conveniently initiate repair requests through the Apple Store, making it easy to address problems such as battery replacements and screen issues.

The Apple Store offers more than just repairs; it plays a crucial role in supporting the lifecycle of Apple products for consumers. From the moment a customer walks into an Apple Store, they have access to expert guidance and support for their devices. AppleCare coverage expands the range of services offered, including no additional cost for battery service if the product’s battery holds less than 80% of its original capacity.

Your Guide to Apple Store Repair Services

Yes, the Apple Store is a hub for fixing your Apple products! They offer several repair options for Macs, iPhones, iPads, and other Apple devices. Here’s what you need to know:

Types of Repairs Offered by Apple Stores

Apple technicians are trained to handle a wide range of repairs, including:

  • Screen replacements: Cracked or shattered screens
  • Battery replacements: Devices with diminishing battery life
  • Liquid damage: Spills or accidental submersion
  • Hardware issues: Problems with speakers, cameras, buttons, etc.
  • Software troubleshooting: Assistance with operating system glitches or bugs
an apple store with a sculpture in front of it
Apple Store

How to Get Your Apple Device Repaired at the Apple Store

  1. Schedule an Appointment: Book a Genius Bar appointment online or through the Apple Support app for the most convenient experience.
  2. Walk-ins: Walk-in appointments may be available, but wait times can vary.
  3. Backup Your Device: Always backup important data before any repair.
  4. Bring Your Device and ID Arrive at the store with your device and a valid photo ID

Important Note: Apple Store repairs typically come with a warranty covering both parts and labor.

Mail-In Repairs

If visiting an Apple Store isn’t convenient, you can opt for mail-in repairs. Apple will provide you with shipping materials and handle the repair process remotely.

Do Apple Stores Repair Non-Apple Products?

No, Apple Stores are dedicated to repairing Apple devices exclusively. If you need repairs for a non-Apple device (such as an Android phone or Windows computer), you’ll need to find a specialized repair shop or contact the manufacturer directly.

Cost of Apple Repairs

The cost of repairs at an Apple Store depends on the specific issue, your device model, and whether it’s under warranty or AppleCare+.

Here’s how you can find repair cost estimates:

  • Apple’s Support Website: Look for a “Get an Estimate” section on the Apple Support Website.
  • Genius Bar Appointment: Discuss repair cost estimates with an Apple technician during your appointment.


AppleCare+ is an extended warranty program that offers additional protection and support. It usually includes:

  • Extended Coverage: Extends your warranty beyond the standard one-year period
  • Accidental Damage Protection: Covers drops, spills, and other accidental damage (with a service fee)
  • Priority Technical Support: Get faster access to Apple experts for troubleshooting and questions.
Service TypeTypical Out-of-Warranty Costs
iPhone Screen RepairVaries by model, can range from $129 to $329
iPhone Battery ReplacementUsually $69
Mac Screen RepairVaries by model, can be expensive
Mac Battery ReplacementVaries by model, can range from $129 to $199

Key Takeaways

  • Apple Stores offer professional repair services for Apple devices.
  • Customers can book appointments for repairs through the Apple Store’s support options.
  • AppleCare can provide expanded service coverage.

Apple Repair Services Overview

Apple provides a range of repair services that cater to various hardware and software issues that customers may encounter. From broken screens to battery replacements, Apple aims to offer a comprehensive solution for maintaining the functionality of its products through both in-store and online support options.

Types of Apple Repairs Offered

Apple’s repair offerings span hardware and software issues, including but not limited to screen repairs, battery replacements, and fixes for software glitches. Customers can visit Genius Bars in Apple Stores or contact Apple Authorized Service Providers for assistance. Apple’s Self Service Repair is also available for those who prefer a do-it-yourself approach, providing the same tools used by professionals. Here is a list of typical repairs:

Understanding Apple Warranties and Coverage

Apple products come with a limited warranty and may also be covered by consumer law. The AppleCare Protection Plan or AppleCare+ extends the warranty period and includes additional services such as accidental damage coverage. Customers can check their warranty or AppleCare status and seek out-of-warranty services when necessary, which may incur fees. It’s important for consumers to understand the coverage terms to determine eligibility for free repairs. Warranty and AppleCare+ information is readily available and transparent, ensuring customers know their service options and potential costs.

Repairs performed at Apple Stores or by Apple-authorized technicians ensure the use of genuine Apple parts. For those without warranty coverage, Apple provides repair services at a standard cost. Accidental damage isn’t typically covered without AppleCare+, but the plan offers insurance against such events at an additional cost.

Repair Process and Options

When a device needs fixing, Apple offers several ways to repair it. These include going to an Apple Store, using authorized service providers, or opting for mail-in services.

Scheduling a Repair at Apple Store or Service Provider

Apple Stores and authorized service providers offer reliable and safe repair services for Apple devices. Customers can schedule an appointment through Apple’s online support or by contacting them via chat or call. Trained technicians perform quality repairs that are backed by Apple. They offer services like iPhone screen repair and battery replacement.

Walk-In Repairs and Express Replacement Service

For more urgent needs, customers can visit Apple Stores without an appointment for same-day iPhone repair, subject to availability. Apple also provides an Express Replacement Service, ensuring that users get a replacement device fast and secure while theirs is being repaired.

Mail-In Repairs and Self-Service Options

Customers can also send in their device for repair through Apple’s mail-in service. For those knowledgeable in device repair, Apple provides a Self Service Repair option, including genuine Apple parts, repair tools, and a repair manual. A tool rental kit is available to assist with the repair process.