IN-STORE RETURN POLICY

Computers, iPads, iPhones, AirPods, iPods, Displays, & Hard Drives

Any unopened product may be refunded or exchanged within 14 days of the original purchase date. Eligible warranty defects on Apple products may be resolved through our in-store Simple Care department. Opened products may be exchanged within 14 days of the original purchase date for store credit or refunded with a 10% restocking fee. All opened products must be in "like-new" working condition with complete packaging. No refunds or exchanges after 14 days of purchase.

Accessories & Peripherals

Exchanges or refunds will be accepted within 14 days of the original purchase date. Products must be in "like-new", working condition unless product is returned due to a manufacture defect. Eligible warranty defects on Apple products may be resolved through our in-store Simple Care department. After 14 days, products are subject to the manufacturer's warranty guidelines.

Non-returnable products

Products not eligible for refund, return or exchange include special-order computers, end of life models, open software, on-ear headphones, in-ear earphones, unused Simple Answers memberships, labor, iPhone repairs, iPhone swaps/replacements and gift cards.

Cash Refunds

No in-store cash refunds on purchases over $100. Simply Mac will refund any sale over $100 by check mailed to customer within 7 to 10 business days.

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